Events
STTC:提供卓越的客户服务
Highly functioning Customer Service teams are viewed by their customers as partners, 不仅仅是供应商.
Highly functioning Customer Service teams are viewed by their customers as partners, 不仅仅是供应商. The ability to effectively represent your company to the customer and the customer to your company is a competitive differentiator that requires skilled and aligned customer service team members.
重点领域
- Managing dual roles: Representing the customer to your company, 在客户面前代表你的公司
- 确定客户需求vs. Needs
- 平衡客户vs. 产品集中
- 与不同个性类型的客户互动
- 了解客户的业务
- 有效地沟通: Communication Types, Communication Model, and Listening Skills and Blocks
- 处理非标准和超出范围的请求
- 处理困难的客户情况
- Managing Time and Tasks in a Customer Service Environment
- 客户SWOT分析
所有课程从早上8:30开始.m. - 3:30 p.m.,将提供午餐.
STTC:尊重工作场所
This NEW 3-hour workshop/training has been developed to help employees understand how to interact well with
This NEW 3-hour workshop/training has been developed to help employees understand how to interact well with their colleagues and other personnel. The training teaches the foundations and types of harassment with the goal of creating a more respectful workplace.
这门课程是为谁开设的:
This training is for entry-level staff up through leadership positions.
分解:
- Recognizing, addressing, and preventing workplace harassment
- 处理行为的重要性
- 意图和. 感知——员工关系中常见的错误
- 识别工作场所骚扰的类型
- 保护类
- 公司的政策
- 报告及调查程序
- 法律后果
- 创造一个积极和尊重的工作场所
- 问答
STTC:高效的领导者
Three Skill-Building Workshops with Clear, Relatable Tools for Supervisors / Team Leads.
Three Skill-Building Workshops with Clear, Relatable Tools for Supervisors / Team Leads.
Week 1 - Awareness
有效沟通,团队建设
- 定义一个好的领导,你在工作场所的角色
- 我现在的评分是多少?我该如何提高?成功所需要的第一技能
第二周-赋权
Leading as a Coach, Performance Management Techniques
- 动机的五种语言
- 正强化技巧
第三周-自信
Communicating with Difficult People, Managing Conflict
Handling Stress in the Workplace, Time Management and Goal Setting
- Authentic Leadership - remaining true to yourself in difficult situations
- 文档最佳实践
工作坊系列日期
- 9月25日星期三,10月2日 & October 9
A所有的课程从早上8:30开始.m. - 12:30 p.m. 在施密特培训和技术中心
STTC: PMI®授权PMP®考试准备课程
Overview:
Overview:
The ability to lead successful projects is fast becoming the standard to compete in today’s highly complex and technical workplaces. This course is for skilled professionals with some experience in project management and working in teams. This course explores the standards and practices in agile, hybrid, 传统的项目环境. It brings the knowledge of PMI’s global community of practice to you, with coverage of the full suite of topics in the Project Management Professional (PMP)® certification. This course delivers the knowledge and skills that you need to demonstrate project management proficiency in professional settings. It can be a significant part of your preparation for the Project Management Professional (PMP)® Certification Exam. The skills and knowledge you gain in this course will help your team or organization avoid making costly mistakes and increase your competitive edge in the project management profession. This 35 -hour course will be held for seven consecutive Tuesdays beginning October 1, 2024年8点到1点.
PMP考试准备课程概述
- Introduction - Class overview and Introduction to Project Management
- Module 1: Business Environment Project Management concepts and approaches
- Module 2: Start the Project - Critical concepts for kicking off a project of any kind
- Module 3: Plan the Project - Develop all aspects of the project, 比如范围, budget, 和进度
- Module 4: Lead the Project Team - Build and coach a strong project team, even through conflict
- Module 5: Support Project Team Performance - Ensure your team is doing its best and stays on track
- Module 6: Closing the Project/PhaseReview close-out procedures and transition/terminate the project
All sessions are from 8:00 AM - 1:00 PM 在施密特培训和技术中心. Sign up!
STTC:主管/团队领导的技能培养
This 7-hour workshop is designed for first-level to intermediate-level supervisors, 特别是那些
This 7-hour workshop is designed for first-level to intermediate-level supervisors, 特别是那些 would like to enhance both their leadership mindsets and skillsets. Participants who attend this training will receive a 中国澳门博彩官网 Workforce certificate upon completion of the class.
重点关注的领域包括:
了解自己
- 主要对. Managing
- 确定你的领导身份
- 自我意识发展
- 证明弹性
了解你的团队
- 与团队行为风格一致
- 委托故意
- 提供反馈和指导
- 建立和领导敬业的团队
了解你的工作
- 有效地沟通
- 建立并完成目标
- 对时间和任务进行优先排序
- 实现持续改善
所有课程从早上8:30开始.m. - 3:30 p.m.,将提供午餐.